"When will my order be ready?"
all of our items that are custom made to order (please refer to the description below the listing if you aren't sure), do all have a FULL 2 week processing time. please allow that time period for you to receive your "your order has shipped" email with your tracking details! please keep in mind: August-December is a very busy season, and most orders will be right at the full processing time.
all of our other items (unless you purchased a pre-order item, refer to the description), are ready to ship and you will receive your tracking details within 24 hours. if you purchased a ready to ship item WITH a made to order item, these will ship TOGETHER therefore they will ship when the custom item is done processing.
"How long does shipping usually take?"
we ship all of our items with standard or priority shipping, depending on the item / size of the order. we are located in Georgia, so states closer to us will receive their orders in just a couple of days! your email notifying you that your order has shipped will keep you updated on the expected arrival! if you need faster shipping do not hesitate to reach out for pricing and a link to pay for your extra fee.
"I just got my shipping confirmation email, but my tracking number isn't working. What do I do?"
we do all of our shipping right here at The Southern Post. so once we package your order, we create the shipping label and it is then dropped off at the post office! we ask that you give all tracking numbers 24 hours to register with the post office since they have to scan each item in to their system! please keep in mind at this time the post office is overwhelmed and some packages may not show movement in between their facility scans. if your item shows NO movement at all (label never scanned in at the drop off site) please don't hesitate to reach out.
"How does this *clothing item* run?"
all of our items have a description below describing the brand and what to expect with sizing! we try to have real life photos with the item being worn for better reference. you can always email us at firstname.lastname@example.org if you aren't sure! changes can also be made within 3 days of your purchase (for custom items only) if you change your mind on sizing.